You can always contact us for any return question at info@jwrayrecords.com
Returns Policy
We allow items to be exchanged if in perfect condition, within 30 days of purchase and a receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Vinyl needs to be sealed in original packaging, we don't exchange opened vinyl. We only offers refunds if a product is faulty. We do not refund if you change your mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
We only offers refunds if a product is faulty. We need to be contacted by email within 30 days of purchase. We do not offer refunds for change of mind. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Vinyl Records Returns
Any records which are returned faulty will be checked on our instore turntable. If we are not able to reproduce the fault we will return the record, return postage will need to be paid by the customer. Before sending records back please email us at info@jwrayrecords.com
We need ALL records tested on another turntable to rule out if it is the turntable before they are returned to the shop.
Some record players will not play some records, we recommend that you use a record player that can be adjusted if needed (including tone arm weight, anti-skate, tone arm height).
If the problem persists after making any turntable adjustments we suggest trying the record on another turntable. Records, even new records, should be cleaned with professional cleaning solutions.
With Crosley, Fenton, Flea Market players and other briefcase/cheap non-adjustable style players WE WILL NOT accept returns due to skipping or any other fault if this is your player.
A small degree of warp is common, turntable tonearms are designed to compensate for it. Unless a warp or surface scratches/marks affect playback we don't do exchanges/refunds. As vinyl is a handmade product, sometimes there are small chips or irregularities on vinyl edges. Also bubbles on the inner labels sometimes occur. Unless playback is affected, we don't exchange/refund.
If we can replicate your playback issue, we will offer an exchange (depending on availability of stock) or refund. If the record is not faulty you will need to pay postage to get the record sent back.
Colour variant releases may look slightly different to the pack shot images record labels provide retailers. It is also common for some vinyl colour pigment to vary as each vinyl is unique. This does not affect vinyl playback and we don't exchange/refund due to this factory manufacturing process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
